Microsoft Director Immersive Experiences - Customer Engagement Team 

United States, Washington 

812991432

Required/Minimum Qualifications:

• Bachelor's Degree in Marketing, Communications, Business, or related field AND8+ years of experiential+digital marketing experience or related field
  • OR equivalent experience
• 6+ years of direct people management experience including demonstrated culture and people leadership.

Additional or Preferred Qualifications

• Bachelor's Degree in Marketing, Communications, Business, or related field AND 12+ years experience in program management, process management, process improvement
  • OR Master's Degree in Business, Operations, Finance or related field AND 10+ years experiential+digital marketing experience or related field
    • OR equivalent experience
• 8+ years people management experience including demonstrated culture and people leadership
• History of successfully managing strategy through operationalizing, including prioritization of resources.
• Proven content strategy acumen, combined with creative thinking and the ability to design and optimize new processes and solutions
• Proficient project management skills with proven track record of successfully managing multiple projects simultaneously
• Experience planning and managing global budgets
• Problem solving and escalation management in a complex environment
• Communications and collaboration skills with experience successfully interacting and collaborating across a broad set of stakeholders
• Ability to communicate with senior-level executives internally and with customers
• Experience using data and metrics to measure impact and determine improvements
• Industry Knowledge: Familiarity with entertainment, marketing, or technology sectors.
• Understanding of AI transformation and cloud computing concepts and trends, knowledge of Microsoft’s Commercial Solution Areas and technologies

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until June 17, 2024.

• Lead Customer Experience Team (CET) Immersive Experiences content strategy, planning and deployment, bringingphysical + digital
• Partner closely with sales leadership, site directors, envisioning specialists, operation teams and key internal stakeholders on designing and deploying immersive experiences physically and at scale that line up with our sales goals and drive business outcomes.
• Manage an intact 4-person team of immersive experience professionals; manage vendor/agency model and resourcing needs.
• Oversee the team who develops and deploys immersive experiences in line with our content strategy, using props and technology to create a seamless user experience (UX) – importantly landing our experiences to stated timelines and budgets.
• Lead the orchestration and lifecycle management of immersive experiences across centers to deliver customer and sales impact. Define and implement processes and cadence for keeping experiences up to date and in alignment with company, solution area, industry/partner offerings.
• Lead the communications of updates, process changes, experience announcements and significant wins and learnings that occur in the business.
• Run quarterly business reviews and big rock meetings for CET leadership and key stakeholders.
• Manage global budgeting and resource allocation effectively and efficiently to achieve business outcomes.
• Work with key stakeholders to build a robust pipeline of innovative customer and partner stories that represent global and local market needs and best accelerate the sales pipeline at our worldwide centers.

Embody our and