Boston Scientific Customer Care Representative III 

United States, Minnesota, Minnetonka 

811181521

Your responsibilities will include:

• Will work with the field and operation teams supporting programs including but not limited to the following: Loaner Kit, Delayed Billing, Sales Rep Assigned Inventory (SRAI), Competitive Trade, Technology Consolidation, Sales and Marketing Samples, Patient Assistance, Research and Educational Grants, Drug Studies, Consignment, and Clinical Trials.
• Work closely with Customers, Sales Reps, Credit, Contracts and Customer Service Reps (CSR) to assist in tracking shipments, obtaining pricing information, handling emergency situations, MRI compatibility, catalogues, and other miscellaneous requests.
• Will work with the field and operation teams processing returns specific to Sales Support programs, i.e. samples, consignment, delayed billing.
• Processes demo, trade show and internal requests
• Responsible for processing email and fax requests sent to the Service Cloud platform.
• Perform duties while meeting expectation set for the availability metrics and accuracy metrics.
• Perform all duties within the job specific SOP requirements.
• Assist with special projects
• Performs other duties as required

Required qualifications:

• High school or equivalent and 4+ years of related experience with certification in assigned area required,

Preferred qualifications:

• SAP, Salesforce and Microsoft Office experience preferred.
• Experience in BSC Customer Service a plus. Applies thorough knowledge of business concepts, procedures and practices, and a complete understanding of fundamentals in a functional area, and working knowledge of other related disciplines.
• Performs mostly non-routine assignments requiring basic interpretation of established procedures. Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives.
  

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements.

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.