Boston Scientific Customer Care Representative 

Poland, Masovian Voivodeship, Warsaw 

561930302

Your Responsibilities Will Include:

• Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.
• Invoices and credit memos – Create and send documents to customers manually and using special IT platform.
• Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request for the Polish market.
• Returns management and upgrades of devices.
• Handle service complaints from customers and/or sales representatives from Poland.
• Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales .
• Perform different analysis and maintenance of databases for customers.
• Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required
  

What Are We Looking For In You

• High level of Polish and English
• Experience working with SAP
• Based in Warsaw or open to relocate
• Flexible and open minded
• Good computer skills (including MS Office)
• IT literate and a fast learner
• Able to work under pressure
• Likes to work both independently and in a team

What can we offer to you?

• Attractive benefits package, including Multisport, Luxmed, Lunch Card, ESPP, EAP, life insurance and language lessons
• Hybrid work mode (2 days from home per week)
• International environment