ATT Change Configuration Management Technical Analyst NE II Government 

United States, Virginia 

810629955

The job duties of the Change & Configuration Technical Analyst are as follows:

• Develop technical policies for documenting and changing baseline project configuration items and maintenance action processes.
• Providing input and resolution to technical issue logs in support of Change Control Board and Configuration Management objectives.
• Detect and drive the resolution of deficiencies in post-change implementation review.
• Perform complex technical review and root-cause analysis of failed maintenance actions, providing logical remediation recommendations/actions.
• Interface with and coordinate work taskings through customer managed ticket system.
• Perform evaluation of O&M activities to include Tier 3 troubleshooting in direct support of Problem and Configuration Management technical findings.
• Utilize complex network analysis tools to identify and correct problems in the network while maintaining logs and records associated with reported problems or situations.
• Coordinate with and provide technical counsel to configuration management and implementation teams.
• Implement standard network change requests in remediation to Change and Configuration Management findings.
• Develop and recommend technical solutions for recurring network problems, perform trend analysis on such problems; providing these findings to a Problem Management team.
• Provide technical review for the installation of new equipment being evaluated by the Configuration Control Board.
• Monitor the performance of compliance and auditing of network management systems to include troubleshooting device and network issues.

Required Qualifications:Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years orHS diplomaand 10 years.Must comply withDoD 8570 Information Assurance Technical (IAT) Level 2.

Additional required qualifications include:

• Layer 2 and Layer 3 network experience.
• Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP) and Open Systems Interconnection (OSI) model.
• Working knowledge of Layer 2 switching concepts.
• Working knowledge of basic routing fundamentals and the ability to map out a network given device access.
• Working knowledge of Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), and Virtual Router Redundancy Protocol (VRRP).
• Working knowledge of ServiceNow or similar IT Service Management (ITSM) products.
• Demonstrated experience working with network mapping and diagraming tools such as Network Automation, Riverbed, and MS Visio.

Knowledge of fundamental Configuration Management and/or Change Management processes.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Time Type:

Chantilly, Virginia11/20/2024