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Cisco Network Support Engineer DNA Poland, Lesser Poland Voivodeship, Krakow 809853169
10.06.2024
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What You’ll Do
- Diagnose, troubleshoot and resolve incidents related to Cisco DNA solution.
- Work with Cisco customers remotely and help tackle their highly sophisticated technical issues.
- Recreate customer technical problems within Cisco’s internal labs.
- Be a trusted technical authority to worldwide Cisco customers and partners.
- Be the first to lay hands on the latest and greatest cutting-edge technologies in Cisco Enterprise area.
- Improve product quality by identifying and submitting software defects.
As a Technical Support Engineer you have:
- U
nderstanding of modern Enterprise networks.- Ability to isolate the issue to specific network/software component and come up with feasible workaround / fix.
- Knowledge of Linux operating system.
- Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations.
We'll be very impressed if you can also show one of these:
- Advanced Linux knowledge and/or experience with Linux-based operating system.
- Understanding of Docker and Kubernetes.
- Hold a current valid industry recognizable accreditation (CCNA, CCNP).
- Basic knowledge of any programming language (preferably Python) and Rest APIs.
- Knowledge and experience with modern switching and wireless products (Catalyst 9k series).
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
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