Cisco Network Support Engineer 

Poland, Lesser Poland Voivodeship, Krakow 

112169209

• Serve as a trusted technical authority for global Cisco customers and partners.
• Collaborate with customers and cross-technology teams to resolve complex technical issues.
• Contribute to knowledge bases, troubleshooting guides, and train junior engineers.
• Engage with the latest networking security technologies and recreate customer issues in Cisco labs.
• Assist other TCEs and Global Delivery Partners and interact with Engineering to solve problems and submit effective escalations.
• Recognize and submit bugs, provide escalation support, and build reusable lab setups.
• Produce and share intellectual capital, including documentation and training, for global use.
• Mentor and develop others, leveraging software skills to configure, deploy, and troubleshoot Cisco products.
• Solve complex problems with innovative troubleshooting and experimentation, providing guidance to other engineers.
• Act as a technical expert, applying industry standards and partnering with serviceability teams to author requirements and review specifications.

• 4+ years of related experience involving customer support element in Security technologies.
• CCNP level knowledge or equivalent (Cert not required).
• Solid understanding of networking fundamentals: TCP/IP stack, Routing/Switching, SSL/TLS, common Application Layer protocols.
• Capture analysis (Wireshark, tcpdump, etc.).
• Evidence of troubleshooting skills.
• Good Knowledge of Linux / UNIX command line tools / environment.
• Proficient in English, written and spoken.

We´ll be very impressed if you have these:

• Knowledge and experience in at least one of the network security technologies: Cybersecurity, Firewall, VPN, IPS.
• Advanced Linux, & Windows skills.
• Knowledge in cloud providers: Azure, AWS, Google Cloud, etc.
• Experience with Docker, Kubernetes, and DevOps.
• Scripting languages (Python, Golang, etc.).
• Experience configuring, troubleshooting Cisco security products.
• Relevant industry certification.
• Presentation and training skills.
• Writing technical documentation skills.

• Grow your technical and soft skills.
• Ability to communicate in seminars and conferences such as Cisco Live and partner meetings.
• Support in pursuing Cisco certifications.
• Contribute to Cisco intellectual capital (Automation projects, Hackathons, etc.).
• Mentoring and coaching.
• Becoming Subject Matter Expert (SME).
• Giving back to local and global community (charity events).

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it).