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Cisco Network Support Engineer 
Poland, Lesser Poland Voivodeship, Krakow 
112169209

18.09.2024
What you'll do:
  • Serve as a trusted technical authority for global Cisco customers and partners.
  • Collaborate with customers and cross-technology teams to resolve complex technical issues.
  • Contribute to knowledge bases, troubleshooting guides, and train junior engineers.
  • Engage with the latest networking security technologies and recreate customer issues in Cisco labs.
  • Assist other TCEs and Global Delivery Partners and interact with Engineering to solve problems and submit effective escalations.
  • Recognize and submit bugs, provide escalation support, and build reusable lab setups.
  • Produce and share intellectual capital, including documentation and training, for global use.
  • Mentor and develop others, leveraging software skills to configure, deploy, and troubleshoot Cisco products.
  • Solve complex problems with innovative troubleshooting and experimentation, providing guidance to other engineers.
  • Act as a technical expert, applying industry standards and partnering with serviceability teams to author requirements and review specifications.
Who you are:
  • 4+ years of related experience involving customer support element in Security technologies.
  • CCNP level knowledge or equivalent (Cert not required).
  • Solid understanding of networking fundamentals: TCP/IP stack, Routing/Switching, SSL/TLS, common Application Layer protocols.
  • Capture analysis (Wireshark, tcpdump, etc.).
  • Evidence of troubleshooting skills.
  • Good Knowledge of Linux / UNIX command line tools / environment.
  • Proficient in English, written and spoken.

We´ll be very impressed if you have these:

  • Knowledge and experience in at least one of the network security technologies: Cybersecurity, Firewall, VPN, IPS.
  • Advanced Linux, & Windows skills.
  • Knowledge in cloud providers: Azure, AWS, Google Cloud, etc.
  • Experience with Docker, Kubernetes, and DevOps.
  • Scripting languages (Python, Golang, etc.).
  • Experience configuring, troubleshooting Cisco security products.
  • Relevant industry certification.
  • Presentation and training skills.
  • Writing technical documentation skills.
Development opportunities:
  • Grow your technical and soft skills.
  • Ability to communicate in seminars and conferences such as Cisco Live and partner meetings.
  • Support in pursuing Cisco certifications.
  • Contribute to Cisco intellectual capital (Automation projects, Hackathons, etc.).
  • Mentoring and coaching.
  • Becoming Subject Matter Expert (SME).
  • Giving back to local and global community (charity events).

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it).