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Cisco Network Support Engineer Poland, Lesser Poland Voivodeship, Krakow 867807771
Yesterday
What You´ll Do:
- Serve as a trusted technical authority for global Cisco customers and partners.
- Collaborate with customers and cross-technology teams to resolve complex technical issues.
- Contribute to knowledge bases, troubleshooting guides, and train junior engineers.
- Engage with the latest networking security technologies and recreate customer issues in Cisco labs.
- Assist other TCEs and Global Delivery Partners and interact with Engineering to solve problems and submit effective escalations.
- Recognize and submit bugs, provide escalation support, and build reusable lab setups.
- Produce and share intellectual capital, including documentation and training, for global use.
- Mentor and develop others, leveraging software skills to configure, deploy, and troubleshoot Cisco products.
- Solve complex problems with innovative troubleshooting and experimentation, providing guidance to other engineers.
- Act as a technical expert, applying industry standards and partnering with serviceability teams to author requirements and review specifications.
- Five or more years of related experience with technical support in networking and Network Security.
- Technical knowledge with proven experience in networking and network security equivalent to CCIE level knowledge (Cert not required).
- Knowledge and experience in (Network Access Control) NAC or Cisco (Identity Services Engine) ISE would be preferred
- Strong troubleshooting skills analyzing logs and data.
- Foundation of Linux / UNIX command line tools / environment.
- Proficient in English, written and spoken.
- Advanced Linux skills, Windows troubleshooting.
- Scripting Languages.
- Relevant industry certification.
- Experience configuring, troubleshooting Cisco Security Products.
- Presentation and training skills.
- Grow your technical and soft skills.
- Ability to present in seminar and conferences such as Cisco live and partner meetings.
- Support in pursuing Cisco Certification.
- Contribute to Cisco intellectual capital. (Automation projects, Hackathons, etc.)
- Mentoring and coaching.
- Becoming Subject Matter Expert.
- Giving back to local and global community.(charity events).
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