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Cisco Network Support Engineer Poland, Lesser Poland Voivodeship, Krakow 519761955
18.09.2024
Working Hours
Who You’ll Work With
In This Role You´ll:
Located in Krakow, Poland, this position typically follows a standard 08:00 – 16:00 schedule, but depending on necessity it may require working in a later shift, extending up to 6 hours into the evening.
Who You’ll Work With
In This Role You´ll:
- Be a trusted technical authority and guide your customers in solving problems of highly sophisticated issues in their systems, solutions or networks.
- Deliver a superb experience in difficult situations, collaborating with your customers over e-mail, phone, Webex.
- Be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space.
- Be encouraged to be creative, having the freedom to change the way you and the team work.
- Author case studies and troubleshooting guides, train junior engineers and help them fuel their full potential.
- Work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.
- Problem solver and proven troubleshooting skills.
- Exposure to Call Control: Cisco Unified Communications Manager.
- Understanding of Voice over IP (VoIP) technologies and protocols such as SIP, H.323, and MGCP.
- Understanding of networking concepts, including LAN/WAN, QoS, VLANs, and IP addressing.
- Experience with Cisco routers, switches, and voice gateways.
- Knowledge of security practices related to voice and video communications.
- Analog /digital interfaces.
- Media and signaling transport: RTP/SRTP; UDP/TCP/TLS.
- Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler).
- CCNP Collaboration is highly desired.
- Excellent communication skills,
- Education: You are Bachelor or Master’s in Engineering/ Computer Science or have equivalent experience.
- Experience in technical support (TAC) or similar job role.
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