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Cisco Network Support Engineer 
Poland, Lesser Poland Voivodeship, Krakow 
401339880

01.09.2024
In This Role You Will:
  • Be a trusted technical authority and guide your customers in solving problems of highly sophisticated issues in their systems, solutions or networks.
  • Deliver a superb experience in difficult situations, collaborating with your customers over e-mail, phone, Webex.
  • Be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space.
  • Be encouraged to be creative, having the freedom to change the way you and the team work.
  • Author case studies and troubleshooting guides, train junior engineers and help them fuel their full potential.
  • Work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.
Who You Are
  • Problem solver and proven troubleshooting skills.
  • Exposure to Call Control: Cisco Unified Communications Manager.
  • Understanding of Voice over IP (VoIP) technologies and protocols such as SIP, H.323, and MGCP.
  • Understanding of networking concepts, including LAN/WAN, QoS, VLANs, and IP addressing.
  • Experience with Cisco routers, switches, and voice gateways.
  • Knowledge of security practices related to voice and video communications.
  • Analog /digital interfaces.
  • Media and signaling transport: RTP/SRTP; UDP/TCP/TLS.
  • Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler).
  • CCNP Collaboration is highly desired.
  • Excellent communication skills,
  • Education: You are Bachelor or Master’s in Engineering/ Computer Science or have equivalent experience.
  • Experience in technical support (TAC) or similar job role.
Working Hours

Located in Krakow, Poland, this position typically follows a standard 08:00 – 16:00 schedule, but depending on necessity it may require working in a later shift, extending up to 6 hours into the evening.