Cisco Network Support Engineer 

Poland, Lesser Poland Voivodeship, Krakow 

401339880

• Be a trusted technical authority and guide your customers in solving problems of highly sophisticated issues in their systems, solutions or networks.
• Deliver a superb experience in difficult situations, collaborating with your customers over e-mail, phone, Webex.
• Be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space.
• Be encouraged to be creative, having the freedom to change the way you and the team work.
• Author case studies and troubleshooting guides, train junior engineers and help them fuel their full potential.
• Work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.

• Problem solver and proven troubleshooting skills.
• Exposure to Call Control: Cisco Unified Communications Manager.
• Understanding of Voice over IP (VoIP) technologies and protocols such as SIP, H.323, and MGCP.
• Understanding of networking concepts, including LAN/WAN, QoS, VLANs, and IP addressing.
• Experience with Cisco routers, switches, and voice gateways.
• Knowledge of security practices related to voice and video communications.
• Analog /digital interfaces.
• Media and signaling transport: RTP/SRTP; UDP/TCP/TLS.
• Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler).
• CCNP Collaboration is highly desired.
• Excellent communication skills,
• Education: You are Bachelor or Master’s in Engineering/ Computer Science or have equivalent experience.
• Experience in technical support (TAC) or similar job role.

Located in Krakow, Poland, this position typically follows a standard 08:00 – 16:00 schedule, but depending on necessity it may require working in a later shift, extending up to 6 hours into the evening.