Microsoft Global Transact Services Group Manager 

Taiwan, Taoyuan City 

80927093

is responsible forthe launch, deploy, transact and optimization activities for all programs supporting theConsumer & Commercial. Thefield engagement and regional revenueto be the trusted advisors to our stakeholders delivering value to both Microsoft and our Customers.

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations thatand plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners.

We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity,focuses on talent development and recognizesand rewardsgreat work.

We make doing business with Microsoft easy.

Position Description:

is responsible forsuccessful and compliant processing of transactionsand fulfilment of.Group Managerclose processing in partnership with internal and external stakeholders.

in the area ofQuote to Cash (Q2C).You will be joining a fast-paced team that is focused on results, works together to solve problems, and is committed to developing people.

an experienced people manager,comfortable working in a highly matrixed, multinational organization,outstanding organizational, planning, communication,and compliance focus.

• trong people leadership & organizational skills and positively influence others.
• Demonstrated experience in working effectively in cross-functional, international teams (often virtual)
• Highly comfortablewith ambiguity and change, driving clarity and evangelizing to help others understand, adapt and gain buy in on complex areas.
• Be able to work across business,engineeringand functional teams, adapting your communication & influencing style and strategy according to the audience and business needs.

Basic Qualifications:

• 10 years minimum management experience in Operations, Program Management, ProcessManagementor related discipline
• BA/BS degree
• Experienced people manager

Preferred Qualifications:

• Master’s Degree or MBA
• 5+ years in a leadership/ people management role.
• Exceptional attention to detail and analytical problem solving, with strong judgement to make decisions in ambiguous situations.
• Excellent communication skills and leader with ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally
• Demonstrated excellence in thought leadership. innovations and execution management; ability to influence without authority
• Experience in Business Process Outsourcing, managing outsourcing partners in a managed service model is a plus.
• Challenge Status-quo (Growth-Mindset).

• Lead, develop & growa high-performing team driving customer, field, and partner operational requirements& operational excellenceintoamanaged service model.Attract, develop, andretaina diverse and high performing team that consistently produces value for the business.
• Plan the team’s work to achieve goals and respond effectively to changing priorities,maintainingteam energy and results.
• Monitor operational performance and compliance of theCommercial business, outsourcing support activities, and change management initiatives ensuring achievement of businessobjectives.
• Collaborate with other membersof Operations Service Centreto deliver transaction services to customers, partners&internal field sellers promoting an end-to-end view and seamless experience.
• Create and deliver performance metrics and scorecardsrepresentingthe state of business.
• Organizational leader that accelerates and delivers business transformation forCore Transact Services.
• Deliver critical transaction forecasts to outsourcing partners for resource andcapacityplanning.
• Support critical pre- & post-sales issues and escalations to resolution across stakeholders.
• Drive partnership on end-to-end systems support and readiness with engineering stakeholders ensuring flawless execution on transaction activities and closecycles.
• EnsuretheOSCis always audit ready,assistinternal and external auditors in audit planning/execution and drive compliance rigor and risk management.
• Ability toestablishand maintain key stakeholder relationships at senior levels across the business, and to influence these business partners to deliveroptimumsolutions for customers and for Microsoft.
• Drive continuous process improvements via analysis and identification of opportunities with a global consideration.
• Foster a data-driven and growth mindset culture; to encourage and enable the entire organization to make more informed decisions through data & business analytics, and continuous improvement