JPMorgan Global Security - Command Center Team Lead 

United States, Ohio, Columbus 

808451864

Job Description

As the Retail GSOC Command Center Team Lead you willcoordinate directly with other security, resiliency and intelligence professionals, and interacts with employees at all levels of the organization. This role is responsible for monitoring, researching, reviewing and analyzing data sources for dissemination and reporting purposes, to ensure compliance with standard operating procedures in a fast-paced environment; always ensuring the highest quality and professionalism in service.

This position is based in Columbus, to manage the day-to-day operations of the Retail Global Security Operations Center.

Job Responsibilities:

• Triage and escalate workplace violence and physical security incidents to relevant security and threat management teams
• Conduct and advise on security incident response and triage of potential impacts to the firm's employees, assets, and areas of operation
• Manage and professionally develop a team of Retail GSOC Analysts
• Conduct proactive and real-time research into potential risks; monitor external media feeds for threats to the firm's employees, assets or areas of operation
• Escalate sensitive or high-impact incidents to senior managers and executives
• Develop and update procedures and processes for GSOC operations
• Perform special projects and research as required by GSOC management or as conditions warrant

Required Qualifications, Capabilities, and Skills:

• 4+ years relevant professional experience in incident management, business resilience or security operations, with 2+ years management experience
• Minimum of an undergraduate degree, preferably in intelligence studies, criminal justice, business management or related field
• Ability to work and adapt effectively in a fast-paced, fluid environment, to meet tight deadlines and consistently produce high quality products
• Demonstrated ability to communicate
  • Excellent written and oral communication skills; ability to confidently speak and present to various audiences in a clear and concise manner
  • High level of Emotional Intelligence (EQ); ability to display empathy and assist in de-escalating stressful situations
• Strong customer focus; use of discretion in confidential/sensitive matters
• Effective time management skills, attention to detail-oriented, proactive leadership style
• Ability to identify and apply innovative solutions to complex situations with a sense of urgency and credibility

Preferred Qualifications, Capabilities, and Skills:

• Ability to establish, foster and maintain trust-based relationships with a diverse portfolio of stakeholders
• Confident and collaborative, ability to constructively challenge the status quo and provide diverse perspective
• 2 years of contact center experience
• Strong understanding of security operations concepts with experience working in a global organization
• ASIS or other professional Security/Crisis Management certifications