JPMorgan Global Security - Command Center Analyst 

United States, Ohio, Columbus 

52557145

Employer Description

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Job Description

The Retail Global Security Operations Center (Retail GSOC) is the primary communications and situational awareness hub for the firm's reporting of and response to Workplace Violence and Physical Security incidents across the Consumer Bank Branch network in the US. The Retail GSOC Command Center facilitates intake of security-related incident information, interacting directly with employees at retail branches and disseminating that information to other security professionals for response.

The Retail GSOC Command Center Specialistis responsible for monitoring, researching, reviewing and analyzing data sources for dissemination and reporting purposes, to ensure compliance with standard operating procedures in a fast-paced environment; always ensuring the highest quality and professionalism in service.

This position is based in Columbus, to support the day-to-day operations of the Retail Global Security Operations Center.

Job Responsibilities:

• Triage and escalate workplace violence and physical security incidents to relevant security and threat management teams
• Conduct and advise on security incident response and triage of potential impacts to the firm's employees, assets, and areas of operation
• Conduct proactive and real-time research into potential risks; monitor external media feeds for threats to the firm's employees, assets or areas of operation
• Escalate sensitive or high-impact incidents to senior managers and executives
• Perform special projects and research as required by GSOC management or as conditions warrant
• Ability to work 11:00 am EST to 7:00 pm EST shifts Monday-Saturdays
• Flexibility to work overnights, weekends, holidays and during crises as needed

Required Qualifications, Capabilities, and Skills:

• 2+ years relevant professional experience in incident management, business resilience or security operations
• Ability to work and adapt effectively in a fast-paced, fluid environment, to meet tight deadlines and consistently produce high quality products
• Demonstrated ability to communicate
  • Excellent written and oral communication skills; ability to confidently speak and present to various audiences in a clear and concise manner
  • High level of Emotional Intelligence (EQ); ability to display empathy and assist in de-escalating stressful situations
• Strong customer focus; use of discretion in confidential/sensitive matters
• Effective time management skills, detail-oriented, proactive leadership style
• Ability to identify and apply innovative solutions to complex situations with a sense of urgency and credibility

Preferred Qualifications, Capabilities, and Skills:

• Minimum of an undergraduate degree, preferably in intelligence studies, criminal justice, business management or related field
• Ability to establish, foster and maintain trust-based relationships with a diverse portfolio of stakeholders
• Confident and collaborative, ability to constructively challenge the status quo and provide diverse perspective
• 1+ year of contact center experience
• Strong understanding of security operations concepts with experience working in a global organization
• ASIS or other professional Security/Crisis Management certifications