JPMorgan Principal Technical Program Manager- Chief Staff 

United States, Texas, Austin 

80634445

As a Principal Technical Program Manager within the Global Head of Payments Architecture team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.

Job responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration
• Partner with the Global Head to develop and execute the payments architecture vision and strategy, ensuring alignment with company-wide objectives and long-term goals.
• Define and drive the organization’s operating rhythm, including governance structures, meeting cadences, and decision-making processes to support efficient execution.
• Act as a delegate for the Global Head in selected meetings and initiatives, representing the payments architecture organization and ensuring alignment with broader business objectives
• Partner with Finance and Business Management to own and manage the organization’s budget, headcount, and operating expenses, ensuring financial alignment with strategic priorities and driving efficiencies across the payments architecture organization.
• Define and track key performance indicators (KPIs) for payments architecture efficiency, innovation, and risk management. Develop reporting structures and drive continuous improvement.
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
• Facilitate communication and coordination between payments architecture, engineering, product, and business teams to drive execution of key priorities.
• Prepare presentations, reports, and strategic communications for internal and external stakeholders, including executive leadership and board members.
• Lead special projects and strategic initiatives that enhance organizational effectiveness, talent development, and technology transformation.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Excellent and efficient skills using MS Excel and PowerPoint tools
• Proven experience in a Chief of Staff, strategy, or senior project management role supporting executive leadership
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions
• Strong understanding of payments architecture, systems, and industry trends
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Excellent written and verbal communication abilities
• Proven experience managing multiple priorities in a fast-paced, global environment.

Preferred qualifications, capabilities, and skills

• Experience working in a large, matrixed organization.
• Familiarity with agile methodologies and digital transformation initiatives.
• Strong stakeholder management and influencing skills.
• Ability to navigate ambiguity and drive clarity.
• Experience with headcount management, budget oversight, and performance optimization.