Uber Program Manager Global Support Policy Harmonization 

United States, West Virginia 

806200209

About the Role

The role requires strong process design experience, excellent stakeholder management, and the ability to clearly articulate and present information for stakeholders at all levels of the business. You are an analytical, methodical but creative thinker and have to love large multi-­partner initiatives that require you to innovate, lead, influence, and think both strategically and tactically.

What the Candidate Will Do:

• Design globalized, future state support processes that are automation-ready
• Work cross-functionally to solicit feedback from business stakeholders on the proposed process design and user experience
• Collaborate with Product Managers to figure out technical feasibility of the proposed future state support processes
• Program manage completed, in-flight and upcoming work to a challenging stakeholder audience
• Be the authority in the room on proposed workflows down to the most intricate details while simultaneously understanding how the manual processes are performed today
• Mentor and grow junior team members in the areas of process harmonization, process improvement, Process Mining and program management
• Extensive data analysis and data mining as vital to identify root cause issues, develop action plans, measure impact of actions taken, and adjust as necessary to ultimately solving the problem (no matter how large or small the scale)
• Demonstrate Process Mining techniques to identify use cases for efficiency improvement and also set up the culture of process improvement

Basic Qualifications:

• Minimum of 5 years of professional experience with a background in process improvement, project management, strategy, product operations, or management consulting
• Experience with structured problem solving
• Outstanding communication and organisation skills

Preferred Qualifications:

• Knowledge of process mapping tools like lucidcharts, visio etc
• Experience with Process Mining Tools like Celonis, Tableau
• Strong and structured communication skills, with exceptionally strong stakeholder management skills and ability to influence
• Fast learner with a bias for action
• Positive attitude and resilience, with the ability to get things done
• Experience leading multiple cross-functional initiatives with a product or technical focus
• Highly organized with strong project and program management skills
• Track record of balancing analytical critical thinking with quick decision-making, organizational change, timely execution, building and continuously improving processes and programs supporting multiple partners with often conflicting priorities
• Data-driven mentality and strong business judgment. Able to analyze the data, pull key insights, and tell a compelling story
• Experience in service-industry or customer support with an obsession for delivering great customer experience

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .