Uber Senior Program Manager Global Safety Support 

United States, West Virginia 

310084293

What You'll Do

• Provide project and key stakeholder alignment on initiatives to ensure they are connected to the larger Safety Support goals; ensuring projects and products are properly defined and scoped
• Identify opportunities in our processes, products, and operational models aimed at making improvements with a global impact
• Serve as a critical thought partner and product operations manager to our safety product orgs, to drive a best-in-class experience for the customer and agent
• Motivate across teams and regions within a time-sensitive environment to enable delivery on operational KPIs
• Influence and enforce standardization around the globe in the way that we investigate, address, and measure critical safety incidents
• Develop content and standard operating procedures to improve process adherence and accuracy on a global scale
• Partner with analytics and strategy teams to define processes to support data integrity

Basic Qualifications

• 4-7+ years of experience in program management, process optimization, analytics, user experience design and/or managing cross-functional projects and stakeholders

Preferred Qualifications

• 5 years of product, operations, or customer experience work, while managing cross-functional and global projects, stakeholders, and actionable insights
• Six Sigma or related process excellence background
• SQL skills
• Previous user experience background
• Self-motivated with a strong affinity for problem solving
• Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations
• Exceptional written and verbal communication skills across multiple functions and teams -- a natural storyteller and consensus builder
• Experience with program management, customer support strategy, or quality assurance
• Previous knowledge management experience

For Chicago, IL-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$122,000 per year - USD$135,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.

For Washington, DC-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.