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Uber Senior Program Manager Global Safety Support 
United States, West Virginia 
310084293

05.07.2024

What You'll Do

  • Provide project and key stakeholder alignment on initiatives to ensure they are connected to the larger Safety Support goals; ensuring projects and products are properly defined and scoped
  • Identify opportunities in our processes, products, and operational models aimed at making improvements with a global impact
  • Serve as a critical thought partner and product operations manager to our safety product orgs, to drive a best-in-class experience for the customer and agent
  • Motivate across teams and regions within a time-sensitive environment to enable delivery on operational KPIs
  • Influence and enforce standardization around the globe in the way that we investigate, address, and measure critical safety incidents
  • Develop content and standard operating procedures to improve process adherence and accuracy on a global scale
  • Partner with analytics and strategy teams to define processes to support data integrity

Basic Qualifications

  • 4-7+ years of experience in program management, process optimization, analytics, user experience design and/or managing cross-functional projects and stakeholders

Preferred Qualifications

  • 5 years of product, operations, or customer experience work, while managing cross-functional and global projects, stakeholders, and actionable insights
  • Six Sigma or related process excellence background
  • SQL skills
  • Previous user experience background
  • Self-motivated with a strong affinity for problem solving
  • Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations
  • Exceptional written and verbal communication skills across multiple functions and teams -- a natural storyteller and consensus builder
  • Experience with program management, customer support strategy, or quality assurance
  • Previous knowledge management experience

For Chicago, IL-based roles: The base salary range for this role is USD$137,000 per year - USD$152,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.

For Phoenix, AZ-based roles: The base salary range for this role is USD$122,000 per year - USD$135,500 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.

For Washington, DC-based roles: The base salary range for this role is USD$152,000 per year - USD$169,000 per year.