Uber Senior Program Manager Safety Support 

United States, West Virginia 

955760503

Your Impact In Role

: ensuring our support sites across Japan achieve the best customer outcomes for the most complex and difficult support issues our businesses encounter, especially in the face of new regulatory requirements, and ensuring our site operates as efficiently as possible while maintaining the highest level of quality.

The Experience You'll Bring

• Proven experience: whether it be in a start up, bank, consultancy, or corporate, you are someone who loves driving change in a fast-paced environment
• Experience with optimisation, processes, systematic organization, program/project management; experience working in a support organization or for organizations known for stellar customer support is a plus but not necessary
• Demonstrated Data/Analytics experience; Excel proficiency
• Exceptional writing and verbal communication skills in English (Perferred for Japanese too, but not mandatory)

Basic Qualifications

• Program management
• Product management
• Data analytics

Preferred Qualifications

• Customer experience
• Operational excellence

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .