Job Summary
Essential Functions of the Job (Key responsibilities)
·Manage and execute field incentive compensation programs including quota setting, IC plan design execution, exception handling, reporting, and payout processing.
·Support territory alignment management, including regular updates, change requests, and analysis to optimize coverage and resource deployment.
·Serve as the primary operations point of contact for assigned brands or business units, providing support for reporting, targeting, data requests, and salesforce effectiveness metrics.
·Develop and maintain standardized reports and dashboards to enable field visibility into performance and execution.
·Provide ad hoc field performance analytics and insights to sales leadership to support business decisions and field team effectiveness.
·Manage and deliver Sales Operations training for field sales teams on tools, processes, reports, and operational updates to ensure optimal usage and understanding.
·Collaborate with Commercial IT, Business Insights & Strategy (BIS), and Data Management to ensure data integrity and enhance reporting systems.
·Support product launches and commercial readiness activities from a sales operations perspective.
·Drive continuous improvement by identifying opportunities to optimize processes, automate reporting, and scale support as the business evolves.
·Participate in cross-functional projects, including system upgrades, data integrations, and strategic field initiatives.
Qualifications (Minimal acceptable level of education, work experience, and competency)
Education and Experience:
·Bachelor’s degree in business, analytics, life sciences, or related field or relevant experience.
·Previous of experience in pharmaceutical, biotech, or healthcare-related sales operations or commercial operations roles.
·Experience supporting field sales teams, particularly in areas such as incentive compensation, reporting, salesforce structure, or call planning.
·Experience with sales force strategy, including resource sizing, deployment, or performance measurement.
·Experience working with CRM systems (e.g., Veeva), analytics platforms (e.g., Tableau, Power BI), and data management tools is preferred.
Skills and Competencies:
·Analytical and detail-oriented with a strong understanding of data structures and sales performance metrics.
·Strong Excel skills; intermediate-level SQL and Power BI proficiency required.
·Ability to manage multiple priorities and communicate effectively across functions and levels.
·High degree of discretion when handling confidential and sensitive information.
·Demonstrated ability to work both independently and in a team-oriented environment.
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
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