As a Vice President of Experience Research Lead - Connected Commerce
Job responsibilities
- Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
- Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
- Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
- Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
- Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
- Support other researchers as needed to ensure quality and consistency of deliverables and best practices. Coach and mentor junior team members
- Contribute to next gen vision for the research function, identifying areas of opportunity or improvement, including identifying process improvements, new tools, and approaches
- Develop effective systems for understanding and incorporating customer and business needs into the product development process; communicate results of product discovery back to business partners
- Effectively communicate research insights and recommendations to stakeholders at all levels, including executives
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research method
- Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
- Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
- Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
- Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
- Proven track record of successfully delivering user research initiatives that inform strategic decisions in a complex environment
- Excellent communication and presentation skills, with the ability to articulate complex research findings and recommendations to diverse audiences
- Bachelor’s, Masters’, or Ph.D. degree in Human-Computer Interaction, Psychology, Design, or related field
Preferred qualifications, capabilities, and skills
- Ability to lead multiple medium complexity initiatives with minimal guidance
- Familiarity with banking and finance a plus
- Portfolio or examples of past projects