JPMorgan User Experience Researcher Vice President 

United States, New Jersey, Jersey City 

929211811

Specifically, in RCORT, we design and develop the software tools required to identify and manage operational risks and control environments across all lines of business and corporate functions. We also update the firm’s policies, training and monitoring to ensure we remain in compliance when a regulatory change occurs.

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Preferred qualifications, capabilities, and skills

• Master’s, Ph.D. or other graduate in relevant social science or design discipline (e.g., Human Computer Interaction, Cognitive Sciences, Psychology, Anthropology, Information Sciences) from a major accredited college or university
• Understanding of quantitative methodologies including survey design and analysis (in Excel, R or equivalent)
• Exposure to UX tools e.g., Optimal Workshop, Qualtrics, SurveyMonkey, Figma
• Exposure to co-design, participatory design, service design and/or workshops
• Interest or previous experience working in Financial Services or Fintech