JPMorgan User Experience Researcher - Connected Commerce Vice President 

United States, New York, New York 

805742219

As a Vice President of Experience Research Lead - Connected Commerce

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Support other researchers as needed to ensure quality and consistency of deliverables and best practices. Coach and mentor junior team members
• Contribute to next gen vision for the research function, identifying areas of opportunity or improvement, including identifying process improvements, new tools, and approaches
• Develop effective systems for understanding and incorporating customer and business needs into the product development process; communicate results of product discovery back to business partners
• Effectively communicate research insights and recommendations to stakeholders at all levels, including executives

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research method
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
• Proven track record of successfully delivering user research initiatives that inform strategic decisions in a complex environment
• Excellent communication and presentation skills, with the ability to articulate complex research findings and recommendations to diverse audiences
• Bachelor’s, Masters’, or Ph.D. degree in Human-Computer Interaction, Psychology, Design, or related field

Preferred qualifications, capabilities, and skills

• Ability to lead multiple medium complexity initiatives with minimal guidance
• Familiarity with banking and finance a plus
• Portfolio or examples of past projects