Flex Order Delivery Manager 

China, Shanghai 

804809912

Job Summary

What a typical day looks like:

• Customer service, act as the key liaison to customers handling customer order and demand fulfillment (from predict demand to order payment）
• Oversee end-to-end order management processes, including order entry, validation, production scheduling, and delivery coordination
• Ensure accuracy of order details (quantity, pricing, specifications) and compliance with contractual terms
• Monitor order status, resolve discrepancies (e.g., delays, shortages), and ensure on-time delivery to clients
• Customer escalation channel, handle shortages escalations, customer communications and supply allocation base on different customers’ demands
• Manage delivery precisions (OTD, Delivery LT) for global supply sites to sustain good customer delivery experiences
• Manage and coordinate shipment instructions to forwarders/ forwarder in-house staff.
• Customer sample management
• Report FPM Revenue projection for global supply sites
• Support customer RMA handling
• Inside sales coordination
• Overall responsibility to the processes within the Order & Delivery.
• Lead and coordinate work in the function according to department requirements and guidelines.
• Continuously improve and develop processes within the function.
• Manage, coach and motivate teams to achieve business goals
• Other tasks assigned by Director of Sales Operation and Planning.

The experience we’re looking to add to our team:

• University degree or equivalent from technical or business area
• Good knowledge and 5-8 years of experience in Customer Service, Order Management or Program Management, preferably in the electronics industry
• Strong negotiation, problem-solving, and cross-cultural communication skills
• Certifications in CPIM, CSCP, or Lean Six Sigma are advantageous
• Fluent in English both in written and verbal
• Good communication and negotiation skills
• Good knowledge of process and procedure
• Knowledge of international trade is preferred

What you’ll receive for the great work you provide:

• Social Insurance
• Life Insurance
• PTO

Job CategoryGlobal Procurement & Supply Chain

Required Skills:

Optional Skills: