Taboola Advertiser Content Review Team Lead 

India, Haryana, Gurugram 

803422395

With an office culture that’s international, social and supportive, Taboola offers very generous benefits including 18 days holiday, excellent health insurance, some flexible working, provided transportation during odd hours, free breakfast and lunch every day, stock options and Perkbox to name just a few.

Responsibilities and skills:

• Lead a team of content reviewers, across different markets in the English language.
• Manage a team to meet demanding SLAs and high quality standards
• Improve KPIs & SLAs to consistently deliver exceptional service
• Be a data expert, report and provide insights and periodic progress reports
• Implement processes and tools to ensure the team performs and scales successfully
• Foster a collaborative atmosphere, provide formal and informal training and mentoring
• Provide suggestions and execute improvements of processes and workflows
• Communicate urgent issues internally and externally
• Working closely with the business teams throughout the company
• Self-starter who can easily adapt to change (new content, changing policies)

Requirements:

• Minimum 1 year experience in managing an operation that includes several teams / shifts and team leads. .
• Managing in a hectic global tech environment such as customer service or call center environment – an advantage
• Experience with chat support – an advantage
• Excellent time and change management skills, able to work independently and prioritize
• Strong organizational and project management skills
• Ability to make fact-based decisions, quickly coupled with great attention to detail to ensure high-quality work products
• Data and KPIs oriented. Hands on experience with KPI setting and measurement
• Efficient, , energetic, motivated with a proactive attitude Familiar with MS office (mainly Excel) and Google Drive tools for updating progress
• Willingness to work hard, hustle, and get things done with a hands-on approach
• Excellent written and verbal communication skills in English