A universe of opportunities. Open to you.
Shanghai, China
What you’ll be spending your time on:
- People Development: Manage and develop a team of backend support associates including KYC (Know Your Customer) and Payment Approval Officers, ensuring they meet individual performance and career development goals.
- Operation Excellence: carry SLA targets and customer support matrix, enhance the team’s capability through quality and training initiatives
- Customer Experience: Understand end-to-end customer experience and map best practices in market, identify gaps and operation process opportunities, drive continuous improvements to better meet business needs
For this role, you have:
- University degree holders
- 4+ years experience in operation/customer support filed, 2+ years of team leader/supervisor level management experience
- Cross boarder trading industry experience would be a great advantage.
- Fintech/banking/financial industry background (especially with online payment process experience) would be an advantage.
- Ability to communicate/interact with management and key stakeholders
- Hands-on experience and attention to details
- Excellent Chinese and English skills – reading, writing and speaking