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Payoneer Payment Review Team Lead 
China, Shanghai 
883883825

08.08.2024

A universe of opportunities. Open to you.

Shanghai, China

What you’ll be spending your time on:

  • People Development: Manage and develop a team of backend support associates including KYC (Know Your Customer) and Payment Approval Officers, ensuring they meet individual performance and career development goals.
  • Operation Excellence: carry SLA targets and customer support matrix, enhance the team’s capability through quality and training initiatives
  • Customer Experience: Understand end-to-end customer experience and map best practices in market, identify gaps and operation process opportunities, drive continuous improvements to better meet business needs

For this role, you have:

  • University degree holders
  • 4+ years experience in operation/customer support filed, 2+ years of team leader/supervisor level management experience
  • Cross boarder trading industry experience would be a great advantage.
  • Fintech/banking/financial industry background (especially with online payment process experience) would be an advantage.
  • Ability to communicate/interact with management and key stakeholders
  • Hands-on experience and attention to details
  • Excellent Chinese and English skills – reading, writing and speaking