Payoneer Payment Review Team Lead 

China, Shanghai 

883883825

A universe of opportunities. Open to you.

Shanghai, China

What you’ll be spending your time on:

• People Development: Manage and develop a team of backend support associates including KYC (Know Your Customer) and Payment Approval Officers, ensuring they meet individual performance and career development goals.
• Operation Excellence: carry SLA targets and customer support matrix, enhance the team’s capability through quality and training initiatives
• Customer Experience: Understand end-to-end customer experience and map best practices in market, identify gaps and operation process opportunities, drive continuous improvements to better meet business needs

For this role, you have:

• University degree holders
• 4+ years experience in operation/customer support filed, 2+ years of team leader/supervisor level management experience
• Cross boarder trading industry experience would be a great advantage.
• Fintech/banking/financial industry background (especially with online payment process experience) would be an advantage.
• Ability to communicate/interact with management and key stakeholders
• Hands-on experience and attention to details
• Excellent Chinese and English skills – reading, writing and speaking