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Apple Survey Research Program Manager AppleCare Customer Insights United States, Texas, Austin 801367315
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Imagine what you could do here.
- Minimum of 5 years of professional experience with advanced statistical analysis techniques and managing large datasets.
- Minimum of 3 years of direct, hands on experience building or supervising Customer Experience (CX) measurement, such as Customer Satisfaction (CSAT), Customer Effort Score (CES), or Net Promoter Score (NPS).
- Experience anticipating and balancing the needs of multiple stakeholders.
- Intermediate SQL experience.
- Confidence in designing and managing your own programs/projects with minimal supervision, comfortable with ambiguity in a fast-paced environment.
- Excellent communication and presentation skills with the ability to adjust your approach to accommodate your audience, including explaining complex analytical insights to non-technical stakeholders.
- Demonstrated curiosity to answer "why," particularly as it relates to measuring the customer experience at B2C or consumer electronics companies.
- A proven track record of transforming data into insights to influence business decisions/strategies.
- Extensive experience in program management, including directing complex, parallel work-streams with many cross-functional teams, including collaborating effectively with data scientists.
- A passion for processing information and improving the customer experience.
- Familiarity with AI/Machine Learning concepts and their application in customer feedback analysis.
- Experience with customer journey mapping and optimization using data-driven approaches.
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