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Apple Advisor Tools Program Manager AppleCare United States, Texas, Austin 406574683
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Capturing and writing of business requirements is a critical part of this role.Ensure projects are delivered on time, within budget, and are consistent within the larger context of the program/project.Ensure a smooth, effective program introduction and implementation by coordinating support requirement efforts with cross-functional partners.
- BA/BS or equivalent experience required
- 5-7 years project/program management experience
- Experience handling projects/programs of all sizes, including large, cross-functional contact center or support initiatives, preferably with an emphasis on Contact Center Advisor tools
- Experience with project/program management methodology
- Excellent communication skills
- Strong leadership, presentation, and analytical skills
- Ability to maintain and develop relationships within cross-functional teams
- Excellent organizational and documentation skills
- Proficient knowledge of the system development life cycles
- Domestic travel one week per quarter
- PMI, Six Sigma or similar certification preferred.
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