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Apple Advisor Tools Program Manager AppleCare United States, California, Sunnyvale 807068726
25.03.2025
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Description
Capturing and writing of business requirements is a critical part of this role.Ensure projects are delivered on time, within budget, and are consistent within the larger context of the program/project.Ensure a smooth, effective program introduction and implementation by coordinating support requirement efforts with cross-functional partners.
Minimum Qualifications
- BA/BS or equivalent experience required
- 5-7 years project/program management experience
- Experience handling projects/programs of all sizes, including large, cross-functional contact center or support initiatives, preferably with an emphasis on Contact Center Advisor tools
- Experience with project/program management methodology
- Excellent communication skills
- Strong leadership, presentation, and analytical skills
- Ability to maintain and develop relationships within cross-functional teams
- Excellent organizational and documentation skills
- Proficient knowledge of the system development life cycles
- Domestic travel one week per quarter
Preferred Qualifications
- PMI, Six Sigma or similar certification preferred.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $133,900 and $201,300, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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