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IBM Global Administration Manager - GCG China, Beijing, Beijing 796917116
12.08.2024
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Your Role and Responsibilities
The GA Manager role drives operational excellence through support and guidance to a team of IBM Regulars and Contractors through the provision of operational excellence and managing service delivery. The Manager provides strategic management and delivers expertise in areas of operational efficiencies. The GA Manager role drives operational excellence through support and guidance to a team of IBM Regulars and Contractors through the provision of operational excellence and managing service delivery. The Manager provides strategic management and delivers expertise in areas of operational efficiencies.
- Drive top line support within a to assigned clients.
- Seeks opportunities to expand service offering, fostering an environment of client satisfaction, organizational understanding, excellence in execution within assigned client accounts.
- Provides access to GA Learning requirements anaccurate account information, strategic and consultative insight & direction to resolve challenges, establish processes.
- Manage and drive service level agreement requirements (SLA’s / KPI’s) and other determined criteria boh for deliery of support by EAAs and with the service provider Manpower
- Manage and address EAA concerns and needs.
- Ensure a strong talent pipeline and contribute to sourcing/recruiting efforts that effectively meet client demands
- Ensure high performance culture across GCG GA. Mentor and coach EAAs whenever issues happened and help needed.
- Independently resolve client issues and support strategic planning, Assess client’s pain points and areas of opportunity
- Guide and communicate with ManpowerGroup to manage contractors efficiently, setting the stage for growth within the client.
- Work directly with Client to forecast upcoming labor needs and gather immediate labor needs.
- Approach client in consultative, results-driven way to lead to the growth of our partnerships
Required Technical and Professional Expertise
| • Experience working as part of a successful team • An understanding of IBM’s strategy • Communication Skills • Solution focused • Excellent English (verbal and written) • Previous management experience (preferred not essential) • Independent thinker, self-starter, flexible, intuitive • Strong negotiation and communication skills • Experience presenting and defending value of solutions to client stakeholders in a way that inspires confidence and drives approval • Based on metrics and analysis, experience implementing policy and activities to improve the organizational culture • Agile project management experience • Proficient in English (both written and verbal) • Proficient in Webex, Slack, Outlook, Travel @ IBM, Trello, Mural, Excel, Powerpoint, Word |
Preferred Technical and Professional Expertise
• Agile project management experience
• Proficient in English (both written and verbal)
• Proficient in Webex, Slack, Outlook, Travel @ IBM, Trello, Mural, Excel, Powerpoint, Word
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