Ebay eBay AG Premium Seller Support 

Japan, Tokyo 

794776158

Responsibilities:

• Dealing with reactive issues with eBay High Value customers via inbound and outbound email mainly
• Possibility to expand communication channels, like Phone and Chat to make outbounds for taking care of customers’ account health proactively
• Build and sustain an extremely high level of skills centered on sophisticated customer handling and superior communication
• Express a significant capacity to troubleshoot all products related to the eBay platform and clearly offer solutions or recommendations
• Own customer issues to the point of resolution, keeping customers updated throughout
• Ensure all information related to customer issues is logged and tracked
• Provide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind
• Be an advocate and ensure satisfaction of the High Value customer group
• Provide up-selling, cross-selling and account retention services as directed or needed
• Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
• Achieve Quality, Satisfaction & Metric driven Targets as set out by Team Leader
• Use discretion and deliver timely judgments with the primary goal of resolving the client problem and retention of a satisfied customer
• Perform related duties as assigned

Requirements

• Minimum 2 years of customer support experience and call handlingin an offiice environment.
• Native levelwritten and verbal Japanese essential
• Business level written and verbal English essentia l
• Customer orientation and ability to adapt different types of characters
• A proven ability to deal with challenging customers and situations
• Must be proven performer in achieving metrics
• An excellent communicator with the ability to build and maintain strong working relationships
• Ability to work in a team-oriented, collaborative environment and a willingness to pitch in where needed
• Proven problem-solving skills and experience in delivering practical solutions
• Ability to multi-task, prioritize, and manage time effectively
• A high degree of flexibility, team spirit and independence
• Technical skills: familiar with working on the Internet with a solid understandingof MicrosoftOffice programs such as Outlook, Excel and Word
• Must be able to type 25+ words per minute
• General understanding of eBay - it is an advantage if you are a buyer or seller on eBay

• We implement hybrid work: It is mandatory for employees to work1 day/week on-site.WFH is up to 4 days/week. Full remote work option is not available.
• We implement staggered time where employees can vary their start and end times between8:00 – 10:00 AM and 5:00 - 7:00 PMrespectively.
• Relocation would be needed at the candidate's expense if the s/he lives afar from our office in Tokyo.
• Foreign nationals must already have the work visa/status at time of application.
• Must to take background check before joining eBay Japan.
• The compensation will be custom-determined based on the individual's experience.

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