Ebay AG Premium Service Team member 

Japan, Tokyo 

650851698

Responsibilities:

• Dealing with reactive issues with eBay High Value customers via inbound and outbound email mainly
• Possibility to expand communication channels, like Phone and Chat to make outbounds for taking care of customers’ account health proactively
• Build and sustain an extremely high level of skills centered on sophisticated customer handling and superior communication
• Express a significant capacity to troubleshoot all products related to the eBay platform and clearly offer solutions or recommendations
• Own customer issues to the point of resolution, keeping customers updated throughout
• Ensure all information related to customer issues is logged and tracked
• Provide a quick and thorough understanding of customer priorities & identify key improvement areas. Understand our customer needs & act with the customer in mind
• Be an advocate and ensure satisfaction of the High Value customer group
• Provide up-selling, cross-selling and account retention services as directed or needed
• Interact with internal partners, advisors, policy makers and technical teams to assist with speedy resolution
• Achieve Quality, Satisfaction & Metric driven Targets as set out by Team Leader
• Use discretion and deliver timely judgments with the primary goal of resolving the client problem and retention of a satisfied customer
• Perform related duties as assigned

Requirements

• Minimum 2 years of customer support experience and call handlingin an offiice environment.
• Native levelwritten and verbal Japanese essential
• Business level written and verbal English essentia l
• Customer orientation and ability to adapt different types of characters
• A proven ability to deal with challenging customers and situations
• Must be proven performer in achieving metrics
• An excellent communicator with the ability to build and maintain strong working relationships
• Ability to work in a team-oriented, collaborative environment and a willingness to pitch in where needed
• Proven problem-solving skills and experience in delivering practical solutions
• Ability to multi-task, prioritize, and manage time effectively
• A high degree of flexibility, team spirit and independence
• Technical skills: familiar with working on the Internet with a solid understandingof MicrosoftOffice programs such as Outlook, Excel and Word
• Must be able to type 25+ words per minute
• General understanding of eBay - it is an advantage if you are a buyer or seller on eBay

• We implement hybrid work: It is mandatory for employees to work1 day/week on-site.WFH is up to 4 days/week. Full remote work option is not available.
• We implement staggered time where employees can vary their start and end times between8:00 – 10:00 AM and 5:00 - 7:00 PMrespectively.
• Relocation would be needed at the candidate's expense if the s/he lives afar from our office in Tokyo.
• Foreign nationals must already have the work visa/status at time of application.
• Must to take background check before joining eBay Japan.
• The compensation will be custom-determined based on the individual's experience.

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.