Ebay Seller Support Specialist 

Japan, Tokyo 

610828245

As a Customer Support Agent, you will be responsible for promptly and courteously addressing inquiries from customers to contribute to overall customer satisfaction. You will primarily provide support via email and possibly to expand to communication channels.

Key Responsibilities:

• Responding to customer inquiries via inbound and outbound email mainly
• Identifying and resolving issues promptly
• Providing information about our products (eBay site and features) and services, policies
• Troubleshooting all products related to the eBay platform and clearly offer solutions or recommendations
• Handling complaints and escalations to/from related teams
• Providing up-selling, cross-selling and account retention services as directed or needed
• Collecting customer feedbacks to enhance our services
• Proposing improvements to support processes
• Building and sustaining a strong and trustworthy relationship with our customers.
• Collaborating with other departments (technical support, business operations team, marketing, etc.)
• Perform related duties as assigned

Qualifications:

• Minimum 2 years of customer support experience and call handlingin an offiice environment.
• Language Proficiency:Native level in Japanese, business level in English.Additional languages are a plus.
• Communication Skills: Self-driven with proactive communication skills. An excellent communicator with the ability to build and maintain strong working relationships and an excellent team player.
• Technical Knowledge: Proficiency with Microsoft Office tools and online communication tools such as Slack and Zoom.
• Adaptability: Comfortable in a dynamic, fast-paced environment.
• Cultural Fit: Passion for eBay's unique start-up culture and a drive to effect change.
• Work environment: WFH/Hybrid experience is an advantage
• Educational background: Bachelors/Degree or equivalent experience

• We implement hybrid work: It is mandatory for employees to work1 day/week on-site.WFH is up to 4 days/week. Full remote work option is not available.
• We implement staggered time where employees can vary their start and end times between8:00 – 10:00 AM and 5:00 - 7:00 PMrespectively.
• Relocation would be needed at the candidate's expense if the s/he lives afar from our office in Tokyo.
• Foreign nationals must already have the work visa/status at time of application.
• Must to take background check before joining eBay Japan.
• The compensation will be custom-determined based on the individual's experience.

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