NetApp Academy - Professional Services Associate 

United States, North Carolina 

79341900

As a Services Associate in the S3 Academy at NetApp, your goal is to learn the innerworkings of the Professional Services organization. A wide variety of roles are essential to ensure the NetApp Services is the standard of excellence:

• Services Sales Associate - has the pre-sales responsibility for opportunity qualification, assessments, scoping, and sizing which requires excellent communication skills to become the point of contact for the customer.
• Professional Services Resident - expected to collaborate with the PS team to assist NetApp customers through on-site support and consulting services.
• Professional Services Engineer/Consultant - meet the requirements of Enterprise clients by providing and deploying technical architectures that deliver the highest value add on NetApp solutions.
• Project Manager - hands-on individual with a combination of business and technical leadership skills. Responsible for planning, scheduling, tracking, and supervising the delivery of a wide range of projects
• Product Manager - evaluates business opportunities to define and optimize the product portfolio through analysis and understanding of targeted markets, market trends, new technology, customer business issues, and the competitive market.

• Excellent written and verbal communication skills
• Strong interpersonal relationship-building skills
• Ability to problem solve and critically analyze situations
• Identify and influence the continuous improvement of key business processes resulting in improved customer experience.
• Work closely with the sales team to present solutions to customers’ unique requirements.
• Develop a support and professional services plan as a part of the overall account plan to meet NetApp’s professional services objectives
• Position and deliver company-marketed solution sets and other custom consulting
• Work collaboratively with other engineers and managers in a team environment to meet aggressive goals and high-quality standards
• Manage a variety of projects to time, budget, quality, and contracted deliverables
• Open-minded and positive attitude
• Willingness to learn and adapt to changing environments

No industry-relevant experience is required for this position. Candidates who have acquired basic knowledge or skills through education, internships or relevant coursework will be considered.

Additional Details:

This is a pipeline position that will be opened on a recurring basis and used to fill roles aligned with the required skill sets. Recruiting efforts will be ongoing until specific teams find an ideal match.