GE HealthCare Field Service Engineer - CCS Hanoi 

Vietnam, Hà Nội 

791364659

Essential Responsibilities:

• Electronic/Mechanical/Electrical/IT: Total system level troubleshooting on complex multi-symptom problems.
• Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues.
• Acts to ensure satisfaction to primary customers.
• Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team.
• Business growth: Assists in the growth and direction of business the assigned area.
• Productivity: Responsible for Warranty, Installation and PM (Planned Maintenance) contract cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PM (Planned Maintenance) inspections documentation for assigned accounts.
• Play a supportive role for Channel Partner Technical escalation, working with Region Technical and Engineering team to find solutions for Channel Partner escalation.
• Collaborate with Country Senior Engineer to provide technical training for Channel Partner and hospital.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
• Ensure timely dispatch closure.
• Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe.
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.

Qualifications/Requirements:

• Bachelor Degree in Electronics Engineering, Biomedical Engineering or equivalent
• Technical and analytical skills, with a minimum of 5 years of Field Services experience in either ULS or PCS.
• Proficiency in English.
• Ability to work independently with minimum direction.
• High work standards and quality.
• Shows Initiative and motivation.
• Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively
• Plans and organizes work effectively.
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g. influences rather than directs).
• Willing to travel intensively to support customer accross the country.

Inclusion and Diversity

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.