Microsoft Digital Account Executive - UK market 

Taiwan, Taoyuan City 

784767745

The
Digital Account Executive

You will also effectively leverage all the digital tools and processes available and orchestrate the other members of the team to address customer needs and requirements. Additionally, the Digital Account Executive engages with Partners to be able to find the solution that will address the customer needs.

Required Qualifications

• Demonstrated sales and negotiation experience with year-over-year growthOR Bachelor's Degree in Business Management, Information Technology, Marketing or related field AND several years of sales and negotiation experience or related work or internship experience with year-over-year growthOR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND several years of sales and negotiation experience or related work
  • OR equivalent experience

• Strong skills in digital engagement and managing relationships in complex, multi-stakeholder environments.

• Proficiency in leveraging digital tools to build customer relationships and execute account plans.

Preferred Experience:

• Technology sales experience
• Experience working with social impact, FMCG or public sector organisations beneficial but not required.

• Experience engaging and presenting at scale through digital platforms to business decision makers, including CXOs.

• Familiarity with Microsoft’s Cloud and AI portfolio of solutions.

This is a mid-career level role and requires demonstrated experience in an account executive/sales role

Customer Engagement

• Focuses on generating new pipeline by engaging with CXOs,information Technology Decision Maker (ITDM) and Business Development Manager (BDM)through territory planning, marketing signals and digital assets.
• Central point maintaining customer relationships and advocates for customers within the organization/Microsoft.
• Surfaces customer organization structure to identify decision makers leveraging partners and v-teams.
• Engages with C-Suite executives. Focuses on customer satisfaction metrics. Takes ownership for issues and reaches out to customers to reinforce engagement.
• Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process.

Account Management

• Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning.
• Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, through upsell, co-sell motions, and renewal maximizing customer business outcomes and experience
• Understands and accelerates customer’s AI and cloud strategy.
• Builds enough pipeline to have a growing and sustainable business every single quarter.

Partnering

• Builds partner relationships to drive scale and revenue.Coaches and influences partners to consider different solution needs.
• Coordinates resources across teams to execute territory plans with partners. Leads teams on territory management practices and techniques. Validates plans, drives accountability, and coaches teams to achieve or exceed plans. Drives strategic partner participation. Holds partners accountable to contribute to territory plan.

Maintain Product, Solution and Industry Proficiency

• Proactively builds and maintains a knowledge of Microsoft's products, landscape, solutions, and strategy in the industry of assigned accounts, as well as of the business priorities; demonstrates a understanding of the customers' business strategy and the direction of the industry.
• Orchestrates specialized resources to engage with customers to provide solutions-based and technology-based engagement to help customers address their challenges and opportunities.
• Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey.