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Wells Fargo Senior Operations Processor 
United States, Minnesota, Minneapolis 
784703150

18.08.2024


In this role, you will:

  • Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
  • Use technical expertise in the designated area and resolve escalated issues
  • Provide feedback and present ideas for improving or implementing processes and customer support
  • Perform complex operational and customer support initiatives within Operations functional area
  • Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
  • Apply technical knowledge and expertise to perform work and action requests
  • Provide subject matter expertise and interpretation of procedures to staff
  • Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements


Required Qualifications:

  • 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • Prior experience with the following systems: CORE, CMS, OPRA
  • Research and/or audit experience
  • Strong analytical skills with high attention to detail and accuracy
  • Collections or default experience and/or residential mortgage experience
  • Good verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Collections or default experience
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Knowledge and understanding of operations process analysis
  • Solid decision making skills
  • Required current location for this position is 2701 WELLS FARGO WAY MINNEAPOLIS MN 5546. Position will be relocating to

    300 Highway 169 S Saint Louis Park MN 55426 or 1801 Park View Dr Shoreview MN 55126

  • Shift is Monday- Friday 9:30am-6:00pm or 10:00am-7:00pm
    position is eligible for a hybrid work schedule

20 Aug 2024


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.