Wells Fargo Senior Operations Processor 

United States, Minnesota, Minneapolis 

784703150

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Prior experience with the following systems: CORE, CMS, OPRA
• Research and/or audit experience
• Strong analytical skills with high attention to detail and accuracy
• Collections or default experience and/or residential mortgage experience
• Good verbal, written, and interpersonal communication skills
• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Collections or default experience
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Knowledge and understanding of operations process analysis
• Solid decision making skills

• Required current location for this position is 2701 WELLS FARGO WAY MINNEAPOLIS MN 5546. Position will be relocating to

  300 Highway 169 S Saint Louis Park MN 55426 or 1801 Park View Dr Shoreview MN 55126

• Shift is Monday- Friday 9:30am-6:00pm or 10:00am-7:00pm
  position is eligible for a hybrid work schedule

20 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.