Wells Fargo Senior Operations Processor 

United States, Virginia, Roanoke 

114224372

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Banking or financial operations experience
• Experience using Hogan to process transactions
• Ability to achieve high production and quality standards
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Intermediate Microsoft Office skills
• Ability to research and correspond with customers, responding to their questions and concerns with detailed information
• Effective organizational, multi-tasking, and prioritizing skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to follow policies, procedures, and regulations

Schedule:

• Monday-Friday 8am – 5pm EST with a hybrid schedule
• Opportunities for Overtime based on business need

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 4-8 weeks. Training hours are 10:30am - 7pm EST Monday – Friday. You are required to attend the full duration of this paid 4-8 weeks of training.

Job Expectations:

• This position is not eligible for Visa sponsorship

14 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.