SAP Strategic Initiatives Specialist SAP ECS - Private Cloud Customer Center 

Spain, Catalonia 

784126640

The Role:

• Actively support the global PC3 initiatives through the Business Intelligence office.
• Drive global initiatives that will contribute to the growth and scalability of the unit.
• Interact with internal and external stakeholders proposing customer facing improvements, including opportunities for process improvements and automation.
• Communicate effectively and efficiently to all relevant stakeholders.
• Share regular status, including efficiencies of the initiatives.
• Establish initiative KPI & Goals framework for the unit and its employees at various level, in alignment with ECS and Customer Delivery Engagement guidance.
• Execute robust delivery of the plan against defined KPIs & goals.
• Adopt the Customer efficiency strategy defined by global, to leverage digital platforms and channels for customer communications; consistent focus on increased automation to enhance productivity and profitability.
• Provide effective financial stewardship and demonstrate value creation for customers and for ECS.
• Ensure strategic initiatives are running timely and successfully rolled out to the entire global community, including impacted stakeholder organizations.

Experience:

• 6+ years of overall experience in IT software and services.
• 5+ years of project management experience.
• Experience with International teams is a MUST
• Solid background in customer facing processes. Basis/Technical knowledge is a plus.
• Customer-centric mindset – Experience in engaging with customers, especially influencing senior executives.
• Knowledge ECS customer facing processes is a plus.
• Understanding of RISE PCE is preferred.
• Solid understanding of Technical Managed Services.
• Experience working across multiple organizations and teams, including Commercial, Legal, Finance, Sales, Marketing, Communications, Operations, Service Engineers, Delivery.
• Excellent internal and external stakeholder management, presentation and communication skills is a MUST.
• Analytical thinking and excellent time management.
• Availability to work on flexible time schedules.
• Knowledge of new technologies like AI.
• Experience with process improvement and efficiencies.
• Strong English language is mandatory.

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