JPMorgan Fraud Specialist IV- Check Claims 

United States, Ohio 

779705333

Job Summary

As a Fraud Specialists IV in Check Claims Escalations, you understand the complexity of escalation but can research and resolve in a timely manner. You will communicate with leadership on all levels. You will identify root cause and bring potential issues to leadership.

Job responsibilities

• Communicate with customers in a metrics-driven environment
• Exhibit resiliency, and extreme adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations with our customers
• Take ownership of each customer interaction while treating customers with respect and responding with empathy, and document all interactions thoroughly
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Effectively prioritize work, and approach problems logically and with good judgment to ensure the appropriate customer outcome
• Abide by all applicable regulatory and department practices and procedures

Required qualifications, capabilities, and skills

• High School diploma/GED
• Minimum one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment