Job Summary
As a Fraud Specialists IV in Check Claims Escalations, you understand the complexity of escalation but can research and resolve in a timely manner. You will communicate with leadership on all levels. You will identify root cause and bring potential issues to leadership.
Job responsibilities
- Communicate with customers in a metrics-driven environment
- Exhibit resiliency, and extreme adaptability in a fast-paced environment
- Possess strong customer focus with the ability to have detailed conversations with our customers
- Take ownership of each customer interaction while treating customers with respect and responding with empathy, and document all interactions thoroughly
- Demonstrate personal excellence including punctuality, integrity, and accountability
- Effectively prioritize work, and approach problems logically and with good judgment to ensure the appropriate customer outcome
- Abide by all applicable regulatory and department practices and procedures
Required qualifications, capabilities, and skills
- High School diploma/GED
- Minimum one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment