Snowflake SENIOR TECHNICAL WRITER 

United States, California 

774092319

• Create online guides, reference docs, and tutorials for technical audiences (SQL engineers, application developers, etc).

• Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.

• Work with release engineers and dev ops to deliver weekly product updates and documentation.

• Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:

  • Contributing to Knowledge Base articles and Community questions.

  • Authoring and editing technical blog posts.

  • Developing training materials, implementation guides, migration guides, best practices, and FAQs.

• 10+ years creating technical product documentation from scratch, as well as from specs.

• Strong SQL and RDBMS skills (Oracle, Teradata, Redshift, SQL Server, etc); comfortable working with sample code.

• Exposure to using and documentinganyof the following security and governance technologies:

  • Identity and Access Management (SSO, OAuth, MFA, RBAC, SCIM, etc)

  • Networking and Private Connectivity (AWS PrivateLink, Azure Private Link, Google Cloud Private Service Connect)

  • Governance (data masking/tokenization for column-level security, row-level security, data classification and anonymization, etc)

  • Additional topics (data encryption, auditing, compliance and regulatory standards)

• In-depth knowledge of the content development lifecycle, including:

  • Identifying and understanding the information needs of the audience.

  • Gathering information, interviewing SMEs, and conducting research.

  • Authoring, publishing, and managing online/web content.

• Familiarity with:

  • ETL/ELT and BI technologies.

  • Cloud computing platforms (AWS, Microsoft Azure, GCP, etc).

  • Programming languages/APIs (Python, JavaScript, Java, Go, C#/.NET, etc).

  • Big Data analytics, machine learning, and statistics (Spark, Scala, R, etc).

  • Database drivers/connectors (JDBC, ODBC, etc).

• Exposure to:

  • CI/CD methodologies and technologies (Jenkins, Lambda, etc).

  • Open-source platforms and authoring/publishing tools for a "Docs-as-Code" approach (Git, RST/Sphinx, Markdown, DITA XML, etc).

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $143,000 - $218,500.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.