Red hat Senior Technical Writer 

United States, North Carolina, Raleigh 

139020655

What you will do

• Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings

• Effectively manage and deliver customer-focused documentation aligned to business priorities

• Provide feedback to other technical writers to improve the quality and consistency of our content

• Work with quality engineering (QE) and development to improve the accuracy of your documentation

• Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

• Contribute to the achievement of team and functional goals through completion of tasks and enhancement of processes

• Learn to use our internal documentation toolchain, including the publishing platform and issue tracking tools

• Keep up to date on changes to our offerings, customer use cases, support issues, and business strategy

• Devote time to research and increase your understanding of your product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)

• Engage with upstream communities to influence and lead upstream documentation and process improvements

What you will bring

• Experience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems

• Familiarity with structured, topic-based authoring and information architecture; experience with DITA is a big plus

• Ability to collaborate in a global team environment, proactively engage subject-matter experts, and follow through on commitments

• Experience with version-control systems and Git

• Demonstrated experience with Agile and rapid iteration releases

• Experience working with diverse sets of stakeholders to solve complex problems

• Ability to inspire others irrespective of their job title

• Demonstrated success adapting to change in a dynamic environment and taking accountability for project prioritization, execution, and completion

• Knowledge of AI, ML, and MLOps concepts and technologies

• Experience working with upstream open source communities

The salary range for this position is $90,480.00 - $144,660.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave