NICE Senior Customer Success Manager Enterprise Actimize 

United States, New Jersey 

773966682

How will you make an impact?

• Responsible for managing the post-sales relationship for strategically significant accounts. Serves as the primary client contact and advocate for day to day and escalated issues and requests.
• Establishes and maintains customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement.
• Actively farms existing account base to identify new solutions or services opportunities. Provides valuable account information and insight to support the sales process.
• Builds and executes an account specific relationship framework, inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions.
• Leverages internal subject matter experts to help customers optimise their investment, ensure program objectives are being met and measure the value of the solution to their organisations.
• Coordinates activities and provides leadership on directions of key projects, initiatives and issues across internal business units.
• Conducts regular briefings on account status to senior management and other internal stakeholders.

Have you got what it takes?

• 5+ years’ experience in account/client relationship management supporting Fortune 500 companies.
• Project Management experience with excellent organizational skills.
• Ability to tailor message formats and contents to the audience and be heard.
• Exceptional interpersonal, listening, written and verbal communication skills are a must.
• Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
• Comfortable dealing with complex customer relationships, decision processes and competing agendas.
• Proven track record of successfully building and nurturing multi-level client relationships.
• Superior critical thinking, decision making and problem-solving skills.
• Bachelor’s degree, ability to travel up to 50%
• Strong working knowledge of brokerage, banking and financial services industry in general.
• Familiarity with Financial Crime (fraud, anti-money laundering, etc.) and Compliance/Risk Management
• Experience with complex software sales lifecycles.
• Travel up to 50%

You will have an advantage if you also have:

• Experience/knowledge of AML or Fraud solutions

VP, CSM, Actimize
Individual Contributor