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West Pharma Associate Specialist HR Shared Services United States, Pennsylvania, West Whiteland Township 772936095
26.07.2024
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Job Summary
- The Jr. Assoc., HR Shared Services is a role which supports the HR Solutions team on operational tasks and has a quick learning curve.
- The role should demonstrate superior learning ability on HRIS systems, HR processes and data and apply effectively for day-to-day operations and problem solving.
- This role provides practical support with a high degree of customer satisfaction, expertise, and timeliness as it relates to HR data entry, data maintenance, HR processes and reporting
Essential Duties and Responsibilities
- Supports HR efforts for the organization by processing day-to-day transactions in HRIS system (UltiPro/SAP HR) including but not limited to onboarding, new hires, employee data changes, organizational changes terminations & retirements, local time, payroll and benefit changes.
- Completes accurate data entries into HRIS systems within established guidelines, meeting the SLAs and maintaining high levels of communication throughout the process with all stakeholders.
- Monitors the HR change request queues and addresses requests, questions and issues in a timely manner.
- Performs the role as Tier-2 support for questions and issues coming from employees, managers and HR partners globally and meet a high degree of customer satisfaction by providing top-shelf support within defined SLAs.
- Participate in HRIS related projects, such as implementations, upgrades and/or configuration changes.
- Maintain strict confidentiality of all processes and data and participate in regular audits to ensure adherence to protocols and SLAs
- Assists in the documentation of procedures for HR data entry and maintenance.
- Perform other duties as assigned based on business needs.
Basic Qualifications
- High School Diploma Required OR Equivalentwith at least one (1) years of experience in a customer service setting with exposure to the Human Resources function required.
- Experience in HR Data Entry & Maintenance within HRIS system required
- Experience in SAP required
Preferred Qualifications
- Experience in UltiPro Software as an HRIS system
Able to be aware of all relevant standard operating procedures as per Company policy as they are related to the position covered by this Job Description
Support and contribute to Lean Sigma programs and activities towards delivery of the set target
Able to comply with the company’s safety policy at all times
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