Microsoft HR Shared Services Support Specialist 

India, Telangana, Hyderabad 

35691658

Required/Minimum Qualifications

• Bachelor's Degree in Human Resources (HR), Business, or related field.
  • OR equivalent experience.

Additional or Preferred Qualifications

• Solid knowledge and proficiency in SAP system (preferably HCM module, Employee Central, Success Factors).
• Experience with working in projects, process improvement skills, stakeholder management, mastery of processes and ability to train others.
• Willingness to work across varying work schedules (e.g. 6.30am-3pm / 9.00am-5.30pm / 1.30pm-10.00pm).
• Ability to handle sensitive information and to make decisions that impact customer service levels with a sense of urgency.

• Ensure quality data entry completed within SLA depending on priority & complexity
• Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies
• Recommend solutions to process failings and contribute to the continuous improvement process
• Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables.
• Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion
• Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency
• Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handle exceptions, resulting in successful compliance