Microsoft HR Shared Services Support Specialist 

Philippines, Makati 

69370211

It requires an action oriented professional, who will be primarily responsible for using their exceptional problem-solving, customer service and data entry skills to support HR Services operations.

Required/Minimum Qualifications

• Bachelor's Degree in Human Resources (HR), Business, or related field.
  • OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor's Degree in Business, Human Resource Management, other related fieldAND3+ years experience in HR Shared Services, Data Entry or Operations.
• Experience with common help desk tool, CRM and ERP (PeopleSoft, Workday, Oracle or SAP –preferably SAP).
• Exposure to supporting multi-countries and familiar in working with SLAs and metrics like quality, accuracy and speed.

• Ensure quality data entry completed within SLA depending on priority & complexity.
• Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies.
• Recommend solutions to process failings and contribute to the continuous improvement process.
• Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables.
• Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion.
• Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency.