Microsoft HR Shared Services Manager 

Philippines, Makati 

163374140

Required/Minimum Qualifications

• 7+ years experience in HR Shared Services, HR or Operation.
  • OR Bachelor's Degree AND 5+ years experience in HR Shared Services, HR or Operation.
• 2+ years of people management experience, with thecapability to develop a strong team and enable the team to achieve their potential.
• Strong communicator (verbal & written), collaborative and skilled in judgement & decision making that improve employee service or address privacy/compliance issues with a sense of urgency.
• Maintain highly confidential and sensitive information and ability to work according to shift is required.

Additional or Preferred Qualifications

• 10+ years of relevant work experience preferred; of which5+ years of people management experience preferred.
• Use quality framework and tools for Trend Analysis, Root cause analysis, provide immediate and permanent fix for service defects with strong desire to continuously improve processes & deliver against agreed objectives/ service levels.
• End-to-end process understanding, ability to develop and maintain processes, Desk Top Procedure and Knowledge base articles.
• Strong Project management skills, influencing skills and ability to train the team on an ongoing basis.

• Accountable for the overall delivery of services for the countries in the service region meeting and striving to exceed KPI targets, and operating as an escalation point of contact for employees and partners across the region.
• Accountable for Data Privacy and security in the service line, rapid response to privacy issues, and handling of sensitive cases.
• Accountable for service process documentation, desk-top-procedures, and knowledge base articles for assisted support.
• Accountable for leading a diverse team and building team capability.
• Accountable for contributing to the global standard design for processes.
• Accountable for driving standardization and continuous improvement.